Customer Service Executive

Job location: Antrim with remote option

Salary: £18,000 to £20,000 per annum.

Hours: 35

Worktime: 9am to 5pm, days to be confirmed.

Closing date: 28/03/2022

Employer: Legal Island

Business: Workplace Compliance Training

Address: 5 Steeple Road

Antrim

Postcode: BT41 1DN

Telephone: 028 94463888

Email: donna@legal-island.com

Website: www.Legal-Island.com

Job Duties: Act as the main point of contact for all subscribers, dealing with queries and ensuring first-class customer service.Produce reports for sales and usage analysis.Report monthly usage statistics from Google Analytics and subscription management software outlining popular articles, trends etc.Liaise with new and existing customers to facilitate subscription upgrades.Suggest improvements to the service, and work with 3rd party suppliers to implement improvements.Post content (provided by L&D department and 3rd party suppliers).Liaise with the finance team regarding subscription payments and subscriber hub access.

Qualifications / Experience: GCSE grade C or above in Maths and English.

Application Method: Please email CV to donna@legal-island.com to apply.

Other Information: The office is based in Antrim but this is a hybrid role. http://www.legal-island2008.com/2021Here'stheDeal.pdf