Northern Ireland Jobs

Job location: Belfast

Salary: £10.00 Per Hour + Holiday Pay.

Hours: 35

Worktime: Monday to Friday 9am - 5pm to be confirmed.

Closing date: 19/04/2022

Employer: Industrial Temps - Belfast

Business: Recruitment Agency

Address: 87-91 Gt Victoria Street

Belfast

Postcode: BT2 7AG

Telephone: 028 90322511

Email: kinga.mcveigh@industrialtemps.com

Website: www.industrialtemps.com

Job Duties: To ensure every Customer/Consumer receives excellent customer service and contributes significantly to ensuring Diageo maintains its position as supplier of choice.To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.Achieve all customer service KPI's, SLA's, and targets.Accountable for own performance and understands the impact on Team performance.Ownership of each contact from start to finish in a professional, pragmatic manner, balancing customer service with business requirements.Ensure all policies and procedures are understood and adhered to at all times.

Qualifications / Experience: Essential5 GCSE / O Levels (Inc. Maths & English) or equivalent qualificationAt least 6 months Customer Service Experience in a busy customer service roleExcellent spoken and written EnglishSome experience of Microsoft Office suite would be advantageousKnowledge of SAP and Salesforce/CRM tools is a significant advantageCapabilities:Customer alignment: Excellent customer focus and commercial knowledge (including knowledge of market) and an ability to know your customer. Good knowledge of processes and adherence to established procedures and Compliance policies. A knowledge of the work of other Teams in Diageo who we collaborate with daily.

Application Method: Please apply via this link https://www.industrialtemps.com/en/jobs/93196 (Please copy and paste this link into your browser) Emp ref J93763