Northern Ireland Jobs

Job location: Carryduff

Salary: £20,000 per annum

Hours: 40

Worktime: 9am - 5pm (Flexible)

Closing date: 14/03/2022

Employer: Victor Stationery

Business: Stationery

Address: Unit 1

Belfast

Postcode: BT8 8AN

Telephone: 028 95313083

Email: nicki.porter@vsy.biz

Website: https://victorstationery.com/gb/

Job Duties: Provide a sales support function for both our Business and Ecommerce customer channels Respond to customer queries by phone, email, chat, and social media, both quickly and efficientlyEnsure a best-in-class customer service level at all times to ensure a positive and highly satisfied customer experience Analyse customer data, forecasts, report results and monitor analytical data for business accounts and direct to consumer ecommerceWork with the wider team to improve Lean processes and ways of workingAny other duties as required to fulfil business needs.

Qualifications / Experience: Candidate Profile - Essential Skills:Great customer service interpersonal skills through verbal and written communicationPassionate about providing first class customer service to our customersCustomer-focused, with experience in a customer-facing role i.e. client relationship management or salesHighly IT literate with technical knowledge of data reporting and analytical skills, MS Excel, and MS OfficeStrong commercial and attention to detail expertiseVery strong organisational skills, excellent interpersonal and communicative skills with the ability to multi-taskSelf-motivated, hardworking and driven team player but also able to work effectively autonomously Ability to communicate research results, audits and reports in a detailed effective mannerExperience in working to a sales target and within a set budgetSelf-Motivated, Team-Oriented, Goal-OrientedConfident, positive and energetic individual with a fun and friendly personality

Application Method: Please send your CV and a cover letter describing your experience and how you meet our criteria to our Marketing Director, Nicki Porter - nicki.porter@vsy.biz

Other Information: Profit related company bonusOn-site office parkingWork from home flexibility Full TimeHybrid - office based at Carryduff, Northern Ireland, and working from homeInterviews are to be held at the start of March for an April 22 start.