Northern Ireland Jobs

Job location: Mallusk

Salary: To be confirmed.

Hours: 36.5

Worktime: 5 days out of 7, to include weekends.

Closing date: 31/01/2022

Employer: Henderson Group Ltd

Business: Retail / Wholesale

Address: PO Box 49

Newtownabbey

Postcode: BT36 4RT

Telephone: 028 90342733

Email: human.resources@henderson-group.com

Website: www.henderson-group.com/careers/current-vacancies/

Job Duties: As a Telesales/Customer Service Advisor you'll be responsible for your own group of customers. Dealing with cooks, chefs, catering managers, café managers and food and beverage managers, you'll get involved in making and receiving telephone calls, taking their orders, providing information on our range of products, upselling and cross-selling in line with our promotions and maintaining the database of up to date orders and customer queries/actions. You'll build rapport with our customers and provide them with information. By asking them the right questions and using your super-sharp listening skills to find out what they want, you'll also help match them up with products. If you're a super-duper Telesales/Customer Service Advisor, then your hard work will pay off with retained customers and sales growth, which means bonuses on top of your basic salary.

Qualifications / Experience: Essential:GCSE Grade C or above, to include Maths and English or equivalent.Minimum 6 months' of customer service/inbound/outbound sales experience.Computer literate, to include the use of Microsoft Excel.Experience of details with customer data in an ethical manner and in line with GPDR legislation.Excellent verbal communication skills, including phone contact handling and active listening skills.Excellent presentation skills.Dedication to meet and exceed customer expectations.Quick and accurate data input/keyboard skills, whilst ensuring attention to detail.Results driven.Able to work under pressure, whilst multi-tasking, prioritising and managing own time efficiently and effectively.Can work independently as well as part of a wider team.

Application Method: Please apply online at: https://careers.henderson-group.com/job-invite/2352/ (copy and paste link to browser).

Employer ref: 2352