Customer Service Assistant
- By JobCentre Online NI
- Fri 14 January 2022
- Updated on Sun 27 March 2022
Job location: Fivemiletown
Salary: 16/17 £4.62, 18/20yrs £6.56, 21/22yrs £8.36, 23/24yrs £8.91
Hours: 25
Worktime: Wed - Sat: 9.30am - 4.15pm
Closing date: 25/02/2022
Employer: JobStart Scheme
Business: Government Programme
Address: Design Centre
Belfast
Postcode: BT1 3BA
Telephone: 000 000000
Website: www.communities-ni.gov.uk
Job Duties: The Employer is: STEPPING STONE TIMBER PRODUCTS LTD.Customer Service.Open & maintain customer accounts by recording account information.Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting & explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintain financial accounts by processing customer adjustments.Contribute to team effort by accomplishing related results as needed.Assist with placement of orders, refunds, or exchanges.Keep records of customer interactions, process customer accounts & file documents.Place or cancel orders.Answer questions about warranties or terms of sale.Act as the company gatekeeper.Handle product recalls.Sell products.Resolve customer complaints.You will be entitled to annual leave during this job opportunity.
Qualifications / Experience: The ideal candidate will work well as part of a team and be proactive in their approach to resolve queries both on their own and with direction.Good communication skills and Knowledge of Microsoft Office an advantage.Full training will be given.
Application Method: JOBSTART IS OPEN TO 16-24 YEAR OLDS. If you are on UC contact your Work Coach via your Journal. If you are in receipt of JSA, IS or ESA phone a Work Coach on 0300 200 7807. If you are 18-24 years and not in receipt of benefits phone 028 9072 6797.
Other Information: The employer is: STEPPING STONE TIMBER PRODUCTS LTD.Although this is a part-time temporary opportunity hours may be extended and it could lead to a permanent position. The job advert may end before the closing date if requested by the employer.