Northern Ireland Jobs

Job location: Portadown

Salary: £21,000-£25,000 per annum.

Hours: 40

Worktime: 8:15am-5:00pm Mon-Thurs 8:30am-4:00pm Fri

Closing date: 28/01/2022

Employer: Kingspan Water & Energy

Business: Kingspan Water & Energy

Address: 180 Gilford Road

Armagh

Postcode: BT63 5LF

Telephone: 028 38364541

Email: kwe.recruitment@kingspan.com

Job Duties: Inbound Queries By telephone and email.Proactive outbound calling to key accounts, merchants and new customers.To resolve problems to customers satisfaction within agreed timelines, effectively and efficiently.To develop and maintain a full knowledge of client products and services.To maintain and update customer database with accurate information, order processing via system.Acknowledging the customers issues and reassuring them of a solution.To contact customers and clients as required ensuring prompt resolution to customer queries.Build and maintain key stakeholder relationships e.g. account Management teams, credit control or other sales operations as required.To maintain and/or increase levels of business activity in line with individual targets.Maintain high accuracy in all aspects of order processing including credit card transactions.To achieve KPI Targets as set by management.

Qualifications / Experience: Essential CriteriaFive GCSE passes (or equivalent) including English and MathsPrevious sales experience is essential.Proven and demonstrable negotiation skills coupled with the ability to close the sale with a level of professionalism.Excellent telephone manner and communication skills both verbal and written.Proven track record at delivering results in a timely and professional manner.Ability to manage information and process in accurate and timely fashion.Excellent organisational and planning skills.Strong customer focus and attention to detail.Ability to work on own initiative and as part of a team.Ability to work under pressure.Excellent IT Skills MS Office and Sage experience are crucial.Desirable Criteria Degree Level education.Technical understanding of Kingspan product range.

Application Method: To apply, please send your CV to: kwe.recruitment@kingspan.com

Ref: PSE0122

Other Information: Kingspan Benefits include:Annual Bonus Scheme33 Days Annual LeaveEnhanced Pension SchemeHigh Street GuidanceDiscounted Gym MembershipHealth and Wellbeing Initiatives