Northern Ireland Jobs

Job location: Belfast

Salary: £20,000 per annum, plus bonus.

Hours: 37

Worktime: Monday - Sunday between 7am-11pm, to be confirmed.

Closing date: 11/03/2022

Employer: BT Contact Centre

Business: Communications Provider

Address: Riverside Tower

Belfast

Postcode: BT1 3BT

Telephone: 028 90042640

Email: callcentrejobs@bt.com

Website: www.bt.com

Job Duties: Taking calls from customers who may have connection issues, billing queries or technical faults.To develop specialism in your area so that you are more likely to resolve customers issues quickly and effectively at first call and in a time efficient manner.

Qualifications / Experience: Excellent listening skills.Troubleshooting and problem-solving skills.A genuine passion for customer service.A professional telephone manner.Effective time management.An openness to feedback and confidence working with others.Have a natural flair for conversation, genuine empathy and the resilience to address customer issues call after call.

Application Method: Apply on line via the link https://www.btcontactcentrejobs.com/jobs/vacancy/898/description (please copy and paste this link into your browser)

Other Information: We understand that work is something you do, not somewhere you have to go all of the time. We strive to provide a hybrid working model. It allows you the flexibility to chose where you work. Your manager will talk you through it once you are trained.