Northern Ireland Jobs

Job location: Derry/Londonderry

Salary: £30,000 per annum.

Hours: 37

Worktime: 2.30pm - 1am (4 days on/4 days off shift pattern)

Closing date: 25/03/2022

Employer: Learning Pool

Business: Service Provider

Address: 100 Patrick Street

Derry

Postcode: BT48 7EL

Telephone: 020 71019383

Email: jobs@learningpool.com

Website: www.learningpool.com

Job Duties: Giving direction and training to the teamCarrying out monthly performance reviewsCall coaching activity to maintain the expected excellent quality of serviceManage the team rota to ensure adequate coverageUsing technical knowledge and problem solving skills.Following the agreed processes to resolve and/or escalate customer support tickets in line with our Service Level AgreementDevelop excellent product knowledge by attending in-house training, completing self-paced learning on the Learning Pool Academy, reading weekly product release informationWork as part of a high performing team to demonstrate the Learning Pool Values to both customers and colleagues

Qualifications / Experience: Experience of leading a team with a focus on customer service. Proven track record: You will have at least 1 years' experience providing technical support to customers, ideally having previous experience working from a ticketing help-desk environment managing both email and telephone queries. Enthusiasm for leading and growing a teamPassion for excellent customer careGreat communication skillsBe Tech savvyHave excellent organisation skillsHave an eye for detailCalm under pressureHave a positive approach

Application Method: (Please copy and paste this link into your browser) http://learningpool.peoplehr.net/Pages/JobBoard/Opening.aspx?v=5662de5f-0925-4a52-9511-f554f0ce3878

Other Information: Annual performance bonus, 25 days annual leave, 8 bank holidays, Pension, Life Assurance, Enhanced maternity/paternity leave, Tech & bike work schemes, Gym membership, And many more - https://learningpool.com/why-work-for-learning-pool/