Customer Service Advisor
- By JobCentre Online NI
- Tue 08 March 2022
- Updated on Sun 27 March 2022
Job location: Belfast
Salary: £21,600 per annum
Hours: 40
Worktime: 8am - 6pm, days to be confirmed.
Closing date: 31/03/2022
Employer: City Air Express (NI) Ltd
Business: Express Parcel Courier
Address: U 11-12 West Bank Bus Pk
Belfast
Postcode: BT3 9JL
Telephone: 028 90781878
Email: jobs@cityairexpress.com
Website: www.cityairexpress.com
Job Duties: We are looking for someone to join our Pharma Division, the successful candidate will be customer orientated with a professional and helpful telephone manner.Roles and responsibilities:Receiving customer bookings and create shipments.Booking and monitoring shipments with various airlines.Monitor and deal with customer queries by phone and email.Follow up Customer queries to ensure excellent customer service is always received.Support with update of collection and delivery status in a timely manner.On call rota approximately once every 6/7 weeks, on call is paid at £100 per week when on duty.
Qualifications / Experience: Essential Criteria:Polite and professional with excellent telephone etiquetteAttention to detailMust be PC literate and comfortable operating Microsoft Excel.Previous customer service experience.Team player
Application Method: CV: jobs@cityairexpress.com
Other Information: Unit 11-12 West Bank Business