Service & Support Assistant

Job location: Newtownards

Salary: £19,000 to £20,500 per annum

Hours: 37.5

Worktime: Monday to Friday 09:00 to 17:00

Closing date: 25/03/2022

Employer: Regent Business Equipment

Business: Office Equipment Supplier

Address: 33-35 Movilla Street

Newtownards

Postcode: BT23 7JQ

Telephone: 028 91813621

Email: cathy@regentbusiness.co.uk

Website: www.regentbusiness.co.uk

Job Duties: We are looking for a Service & Support Assistant to support our sales and service team. This is a varied role including work off and on site. Day-to-day tasks will include programming, installation and repair of office & retail equipment, along with timely & efficient deliveries of customer orders. The ideal candidate will be enthusiastic, motivated, and driven to provide an excellent standard of customer service. This role requires a flexible, positive outlook and a can-do attitude. Key activities: 1. Installation and programming of office & retail equipment. 2. Repair and maintenance of office & retail equipment. 3. Delivery of customer orders.4. Deal with service enquiries and manage calls required. 5. Assist in monitoring and ordering of consumables for the service team. 6. Monitor customer usage of consumables and arrange for delivery of replacements where necessary.7. Report service calls via internal recording system.

Qualifications / Experience: Education & training Essential: Pass in GCES English & Maths at Grade C or above. Desirable: IT QualificationExperience Essential: Experience in a customer facing role. Full, clean driving licence.Desirable: Experience of repair and maintenance of office or retail equipment.

Application Method: Complete Employer Application Form available from www.jobcentreonline.com and return to the employer (see employers details)

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