Northern Ireland Jobs

Job location: Belfast

Salary: £19,312 (SP5) - £20,493 (SP8) per annum.

Hours: 37

Worktime: Office hours. To be confirmed.

Closing date: 07/03/2022

Employer: Radius Housing

Business: Housing Association

Address: 3 Redburn Square

Holywood

Postcode: BT18 9HZ

Telephone: 028 90397250

Email: caitlin.johnston@radiushousing.org

Website: www.radiushousing.org

Job Duties: The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.

Qualifications / Experience: Good general level of education to include at least five GCSE's (at a minimum of Grade C) or equivalent to include English and Maths plus at least two years' relevant general administrative experience.ORQCF Level II (previously NVQ) in Business Administration or equivalent relevant qualification plus at least one year's relevant general administrative experienceANDA minimum of one year's experience dealing with incoming and outgoing calls or in a face to face customer service environment.Excellent customer focused communication skills.Ability to handle sensitive and confidential information and report with accuracy and attention to detail.Excellent level of IT literacy with knowledge of Microsoft Office packages, to include word processing experience.

Application Method: Copy and paste the following link into a web browser: https://www.radiushousing.org/careers or request an application form by contacting reception on 02890397250