Customer Service Administrator
- By JobCentre Online NI
- Wed 02 February 2022
- Updated on Sun 27 March 2022
Job location: Belfast
Salary: See other information.
Hours: 37.5
Worktime: 9am to 5pm, Monday to Friday.
Closing date: 16/03/2022
Employer: Book My Assessment
Business: Educational Support Services
Address: The Mount
Belfast
Postcode: BT6 8DD
Telephone: 028 90737292
Email: laura.nicholson@bookmyassessment.com
Website: www.bookmyassessment.com
Job Duties: Provide primary 'front-service' support for all methods of inbound communications and enquiries.Conduct all pre-assessment administration.Managing the Assessment Centre Software.Book DSA Assessments.Conduct all post-assessment administration.Responsible for effective and successful full query management- provide confirmation of receipt of query, entering details into record; to take necessary action to provide answer/solution (predominantly through liaising with Assessors) and communicate with the customer.Monitor all Pre and Post Assessment cases/records within the system to ensure they move through the delivery stages efficiently, and chase work when needed.Ensure the accurate and completion of customer records on the central database system.Support the whole DSA needs assessment administration process in accordance with External Auditor guidelines, KPIs and the company's service standards and agreements.
Qualifications / Experience: Relevant experience in customer service/administrative support roles.Proven knowledge of clerical and administrative procedures.Knowledge of Microsoft Office software.Relevant experience working with customer record systems and data entry duties.Experience of working in a fast paced and demanding working environment.Excellent communication and interpersonal skills.Planning and organising skills.Superior attention to detail and accuracy.Computer skills, particularly with Microsoft suite and corporate databases.Problem solving, analytical and critical thinking skills.Flexibility and adaptability.Teamwork.Integrity and honesty.Familiarity with business principles and practices, especially confidentiality, Data protection and privacy.Ability to work autonomously, manage priorities, and workload with confidence.
Application Method: Please email CV to: laura.nicholson@bookmyassessment.com to apply.
Employer ref: 001.
Other Information: Wage: Up to £22,000.00 per annum.