Northern Ireland Jobs

Job location: Lisburn

Salary: £27,741 to £32,234 per annum.

Hours: 37

Worktime: To be confirmed.

Closing date: 11/02/2022

Employer: Radius Housing

Business: Housing Association

Address: 3 Redburn Square

Holywood

Postcode: BT18 9HZ

Telephone: 028 90397250

Email: caitlin.johnston@radiushousing.org

Website: www.radiushousing.org

Job Duties: The Customer Service Centre Team Leader will deliver an excellent customer focused service, leading a high performing team of Customer Services Advisors and support the Customer Service Centre Manager in establishing, implementing an maintaining system and processes that deliver a superior customer contact experience.

Qualifications / Experience: A level six qualification (e.g. HND, HNC, Degree) and a minimum of three years' (gained in the last 6 years) relevant experience working in a Customer Contact Centre dealing with incoming and outgoing calls.Or:A minimum of 5 years' relevant experience (gained in the last 7 years) working in a similar role in a Customer Contact Centre dealing with incoming and outgoing calls.A minimum of two years' experience managing a team of at least 3 members of staff.Experience of managing individual and team performance to deliver KPIs in a target/performance driven environment.Excellent level of IT literacy with demonstrable knowledge and use of Microsoft Office packages i.e. Word and Excel.

Application Method: Please apply online at: https://www.radiushousing.org/careers (copy and paste link to your browser) or request an application form by contacting reception on 02890397250.

Other Information: Location: Lisburn Road, Lisburn.