Northern Ireland Jobs

Job location: Crumlin

Salary: To be confirmed.

Hours: 40

Worktime: 8.40am - 5.20pm. Days to be confirmed.

Closing date: 11/02/2022

Employer: Randox Laboratories

Business: Randox Laboratories

Address: 55 Diamond Road

Crumlin

Postcode: BT29 4QY

Telephone: 028 94422413

Email: recruitment@randox.com

Website: randox.getgotjobs.co.uk/

Job Duties: Operation of the company telephone and email system to receive customer complaints or enquiries ensuring a rapid response rate according to agreed standard.Use of relevant software to record and monitor the status of customer and internal queries.Contacting customers to carry out post-market feedback and trending of this data.Ensuring that all product queries are brought to the attention of the relevant support teams.Filing correspondence from customers and completed queries.Communicate and liaise effectively with customers/suppliers/visitors etc as well as internal staff; interpret and respond clearly to requests.Carry out biannual customer feedback.

Qualifications / Experience: Excellent communication skills.Confidence in dealing with customers.Ability to work both in a team environment and independently.Ability to work to strict timeframes and meet deadlines.A willingness to develop a high level of product knowledge.

Application Method: To apply, copy and paste the following link into a web browser: https://randox.getgotjobs.co.uk/registerJob/cf010a42-ece6-4b34-bac5-4a1e2b266bb0

REF:22N/ACCS