Northern Ireland Jobs

Job location: Belfast

Salary: 16/17 £4.62, 18/20yrs £6.56, 21/22yrs £8.36, 23/24yrs £8.91

Hours: 37

Worktime: Monday - Friday: 09:00 - 17:00

Closing date: 02/05/2022

Employer: JobStart Scheme

Business: Government Programme

Address: Design Centre

Belfast

Postcode: BT1 3BA

Telephone: 000 000000

Website: www.communities-ni.gov.uk

Job Duties: The employer is: N.I. TECHNOLOGY LTD.Act as a single point of contact for customers contacting the service desk via phone, email or self-service portal, regarding IT issues & queries.Resolution of incidents ensuring 1st & 2nd line resolution is achieved, within agreed SLAs.Maintain an effective working knowledge of incident resolution across all areas of IT. Support in order to maximise customer service & first point of contact call resolution.Incidents & requests are properly logged, assigned, tracked & responded to in a timely manner & according to agreed standards & procedures. Customers & other interested parties are kept informed of progress & that corrective action is taken to avoid or minimise delays.Accurate & timely updates are recorded & maintained in the IT Service Management System.Appropriate escalation of incidents & requests to the IT Support Team LeaderYou will be entitled to annual leave during this job opportunity.

Qualifications / Experience: GCSE Maths and English (C or above) or equivalent qualification essential.ITIL Foundation desirable.Clear verbal and communication skills with the ability to explain technical instructions in a non-technical way.An enthusiasm and passion for excellent customer service.The ability to promote technology within the firm, using business friendly language, and seek out opportunities with tangible business benefits.The ability to work in a team environment to achieve service levels as a group and individually.The ability to work on their own initiative, prioritise and manage workload effectively, often under pressure.The ability to keep up to date with new technologies, systems and solutions.The ability to think logically, analyse situations and solve problems.A good knowledge of Service Desk operations, to include knowledge of IT best practice, industry trends and customer service.

Application Method: JOBSTART IS OPEN TO 16-24 YEAR OLDS. If you are on UC contact your Work Coach via your Journal. If you are in receipt of JSA, IS or ESA phone a Work Coach on 0300 200 7807. If you are 18-24 years and not in receipt of benefits phone 028 90 726797.

Other Information: The employer is: N.I. TECHNOLOGY LTD. Although this is a full time temporary opportunity hours may be extended and it could lead to a permanent position. The job advert may end before the closing date if requested by the employer.