Northern Ireland Jobs

Job location: Derry / Londonderry

Salary: Negotiable

Hours: 38

Worktime: To be confirmed

Closing date: 28/02/2022

Employer: TerraMar Networks Ltd

Business: Information Technology

Address: 8A North Edward Street

Derry / Londonderry

Postcode: BT48 7EL

Telephone: 028 0287181178

Email: fergus.duffy@terramarnetworks.com

Website: www.terramarnetworks.com

Job Duties: Receive request from customers and deal with Customer SupportDeal with support queries and tasks using in-house CRM systemPlan work for a small team techniciansCommission with global installation contractorsFault find with field engineersCandidate to cover colleagues duties as well as own duties while colleagues are on leaveSome small impromptu outside office hours dutiesMon - Fri alternating Tues - SatPersonal ProfileOrganised and diligent.Service attitude, i.e., appreciation of the role and its effect on the team it supports and the customers it serves.Ability to work on own initiative.Ability to prioritise or have the confidence to seek clarification on priorities.Proven and effective communication skills (English Language).Adapt to changeIn addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by manager so long as such duties are within the scope and ability of the job holder

Qualifications / Experience: A minimum of 5 GSCE or equivalent including Maths and English.Desirable, minimum of 2 years experience in similar role.Experience using CRM system.Experience and proven record working with Microsoft packages Outlook, Word & Excel.Good geographical knowledge of UK & Ireland will be useful.Good familiarity with global geography will be useful.SkillsExcellent oral, written and interpersonal communication skills.Excellent administration, time management and organisational skills.Experience fault finding in a technical role desirableConfident telephone manner.Determination to perform role to best of ability with a professional attitude always.Good team worker.Desire to deliver in role successfully.Desirable but not essential - Second language - French, or Spanish.

Application Method: CV to fergus.duffy@terramarnetworks.com