Northern Ireland Jobs

Job location: Antrim

Salary: To be confirmed.

Hours: 36.5

Worktime: Mon to Thurs 8:45am-4:45pm & Friday 8:45am-3:45pm

Closing date: 27/01/2022

Employer: Henderson Group Ltd

Business: Retail / Wholesale

Address: PO Box 49

Newtownabbey

Postcode: BT36 4RT

Telephone: 028 90342733

Email: human.resources@henderson-group.com

Website: www.henderson-group.com/careers/current-vacancies/

Job Duties: The Application Support Analyst will form part of a new Application Support Team that sits in between Support and Development Teams. They will be the first point of contact for any support cases that have been escalated from the Support Team. Their roles will include the investigation of these raised support cases. This will involve liaising with all involved parties including retail staff and HO staff, using all available resources to find a solution. These resources include application logs, KBs, Issue tracking software, Update Server, source code repositories and inhouse test kits.As part of the role the Application Support Analyst will be expected to write maintenance programs under the guidance of the Development team as part of a possible solution for any support case. On completion of a support case any solution will need to be added to the KB for use by the external teams.

Qualifications / Experience: Essential Criteria:IT Related 3rd level qualification or equivalentEvidence of previous Development experienceExcellent communication skillsExcellent analytical skillsGood time managementGood understanding of Development Processes and Concepts Desirable Criteria:1 Years' experience using Edgepos EPOSExperience dealing with Support CasesOO development experience

Application Method: Copy and paste the following link into a web browser: https://careers.henderson-group.com/

REF: 2319

Other Information: Henderson Technology.