Northern Ireland Jobs

Job location: Derry/Londonderry

Salary: £19,305 - £20,305 per annum.

Hours: 37

Worktime: 9am to 5.30pm Mon - Fri

Closing date: 14/01/2022

Employer: Learning Pool

Business: Service Provider

Address: 100 Patrick Street

Derry

Postcode: BT48 7EL

Telephone: 020 71019383

Email: jobs@learningpool.com

Website: www.learningpool.com

Job Duties: Supporting our customers across our multiple product sets.Diagnosing and solve customer technical queries.Responding to our customers technical queries via ticketing system.Meeting Service Level Agreement and Customer Satisfaction targets.Working as part of a high performing team to demonstrate the Learning Pool Values to both customers and colleagues.Occasional weekend will be required on rotation.

Qualifications / Experience: At least 1 year's experience providing technical support to customers.Previous experience working on a ticketing help-desk environment (managing both email and telephone queries).Numeracy and literacy skills: You will have 5 GCSEs grade A to C including Maths and English, or equivalent.Passion for excellent customer care.Excellent communication skills.Be tech savvy.Demonstrate excellent organisation skills.Have an eye for detail and be calm under pressure.

Application Method: Please apply via: https://learningpool.peoplehr.net/Pages/JobBoard/Opening.aspx?v=de496393-3a31-4c92-a1b6-b6b9944183de (please copy and paste this link into your browser)

Other Information: Annual performance bonus, 25 days annual leave + 9 bank holidays, Pension, Life Assurance, Enhanced maternity/paternity leave, Tech & bike work schemes, Gym membership, And many more https://learningpool.com/why-work-for-learning-pool/