Northern Ireland Jobs

Job location: Lisburn

Salary: £26,000 per annum.

Hours: 40

Worktime: Mon - Thurs 9am-6pm Fri 9am-2pm.

Closing date: 08/03/2022

Employer: Armaan Resales Ltd

Business: Business Consultancy

Address: Unit 5 Lisburn Square

Lisburn

Postcode: BT28 1TS

Telephone: 000 00000000

Email: claire@armaanresales.com

Website: www.armaanresales.com

Job Duties: Duties will include (but not be limited to):Assisting clients manage their online selling accounts.Assisting clients in creating online selling accounts in various countries.Assisting clients in growing their online selling platforms and stores.Manage customer issues via our internal support systems in order to ensure any issues are quickly resolved in a professional manner. Delivering exceptional one to one service to each of your clients.Liaising with the development team through Skype and Video conferences to deliver a completed solution to each client, within strict timescales.Liaising with the Sales team through webchat and email, to acquire and onboard new clients.Identify tasks critical to keeping customer satisfaction levels in check.

Qualifications / Experience: Minimum three years previous experience of supporting customer requirements and managing customer accounts.Previous experience building rapport with customers quickly and effectively.Professional telephone manner. Previous experience of an e-commerce environment. Excellent attention to detail / accuracy coupled with excellent problem analysis and problem-solving skills.Proven experience of working to deadlines and meeting KPI's.Excellent communication skills.Sound knowledge of online selling platforms.Strong negotiation and resolution skills.Ability to work on own initiative. Experience of working with CRM packages and ticketing systems.

Application Method: Please send a copy of your CV to the employer by e-mail (see employer details) or via www.jobcentreonline.com to apply