Customer Helpline Manager
- By JobCentre Online NI
- Fri 28 January 2022
- Updated on Sun 27 March 2022
Job location: Belfast
Salary: £24,907-£30,615 per annum
Hours: 37.5
Worktime: Mon-Fri
Closing date: 09/02/2022
Employer: Recruitment SSC on behalf of HSCNI
Business: Recruitment & Selection Services
Address: Longstone Hospital
Armagh
Postcode: BT61 7PR
Telephone: 028 95362998
Email: recruitment.ssc@hscni.net
Job Duties: Lead, manage and motivate PaLS Customer Helpline staff, ensuring staff workload and team performance is monitored effectively in order to meet departmental / organisational targets and excellent customer service.Communicate effectively with customers and managed service suppliers and other key stakeholders (at all levels) ensuring customer needs, concerns, complaints are acknowledged, investigated and resolved within agreed timeframes.Please visit www.jobs.hscni.net to see Job Description and Personnel Specification.
Qualifications / Experience: University Degree or equivalent plus two years' relevant experienceOrA relevant professional qualification plus two years' relevant experienceOrFour years relevant experience*Please visit www.jobs.hscni.net to see Job Description and Personnel Specification.
Application Method: (Please copy and paste this link into your browser) https://jobs.hscni.net/ Ref:52997496
Other Information: Boucher