Northern Ireland Jobs

Job location: Antrim, Co. Antrim

Salary: Negotiable

Hours: 40

Worktime: Varied

Closing date: 25/02/2022

Employer: Randox Laboratories

Business: Randox Laboratories

Address: 55 Diamond Road

Crumlin

Postcode: BT29 4QY

Telephone: 028 94422413

Email: recruitment@randox.com

Website: randox.getgotjobs.co.uk/

Job Duties: Promote a positive approach to equal opportunities and ensure that Randoxs equal opportunities policies and procedures are adhered to by all staff for whom they are responsible.Allocating daily workload across the team for each shift.Assisting Customer Support Shift Leads with day-to-day running of the department within your team and, where necessary, other teams within the department.Handling all COVID Support complaints and enquiries for Randox Private COVID Testing.Using software provided to assist with customer enquiries and complaints.Using diary system for clinics / travel centres to assist customers.Using COVID Order Management System to process refunds.Liaising with other relevant departments to provide accurate and relevant information to customers.Logging all complaints and enquiries on ticketing system.Ensuring all customer data is handled according to GDPR requirements.

Qualifications / Experience: Essential Criteria:Educated to GCSE level (including Maths and English Language).Be computer literate (Word, Excel, Microsoft Outlook).Attention to detail.Excellent telephone skills.Be able to work on own initiative as well as part of a team.Excellent organisational and communication skills.Ability to work in a fast-paced environment to provide top level customer support.Desirable:Previous customer service or relevant experience.

Application Method: Apply online

https://randox.getgotjobs.co.uk/registerJob/2ec9ce6b-9cfd-43ce-b56d-d944b115202e

Emp ref: 22N/CSDL