Claims & Complaints (Customer Satisfaction Team)
- By JobCentre Online NI
- Fri 25 March 2022
- Updated on Sun 27 March 2022
Job location: Bangor
Salary: £20,000 per annum.
Hours: 37
Worktime: 9am - 5pm, Monday - Friday.
Closing date: 08/04/2022
Employer: Sendmybag (NI) Ltd
Business: Courier Service
Address: 20 Hamilton Road
Bangor
Postcode: BT20 4LE
Telephone: 01865 582499
Email: careers@sendmybag.com
Website: www.sendmybag.com
Job Duties: A typical day will include;Reviewing inbound complaint & claim emails, assessing the content, then generating responses in-line with company policyProactively engaging with customers by phone when appropriateUpdating our logs recording the resolutions being achievedProcessing claims, refunds and creditsOver time you will also become involved in other customer satisfaction tasks such as;Reaching out to customers who experienced a problem in the course of their orderContacting customers who have expressed disappointment with our service in reviews
Qualifications / Experience: The successful candidate will be friendly, engaging, empathetic and fair, but also confident in implementing and communicating our policies2-3 years front line customer service experience in a similar roleKnowledge of logistics is advantageous but not essentialProficient in all MS Office toolsExcellent time management and workflow skillsAttention to detailAccurate written and confident verbal communication skillsStrong analytical and problem solving skillsA self-motivated individual who can take ownership, plan and execute tasks with confidenceGCSE Maths & English grades A - C is a minimum requirement, while A-levels grades A - C or an undergraduate degree is preferred
Application Method: Visit www.SendMyBag.com/Careers