Northern Ireland Jobs

Job location: Glengormley

Salary: Negotiable, to be confirmed.

Hours: 42

Worktime: 8am to 5pm, days to be confirmed.

Closing date: 24/03/2022

Employer: Harvey Group PLC

Business: Mechanical & Electrical Contract

Address: 14 Glenwell Road

Newtownabbey

Postcode: BT36 7RF

Telephone: 028 90342444

Email: lynsey.rainey@harveygroup.co.uk

Website: 14 Glenwell Road, Newtownabbey BT36 7RF

Job Duties: The role of the Helpdesk Operator will be to provide first line helpdesk support and provide the first point of contact for a variety of facilities management requirements and administration. The role will be responsible for operating the helpdesk function, working as part of the helpdesk team and being able to work on their own initiative. With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct an efficient handling of each query and with regular updates to customers of the resolution.

Qualifications / Experience: You will need to have:Previous experience in a similar customer service role dealing with incoming calls.Familiarisation with maintenance management/CAFM systemsKnowledge of Facilities Management Services.Possess excellent administration and computer literacy skills with a sound working knowledge of Microsoft Office applications.Be flexible in your approach to work and have an ability to carry out, where necessary, other tasks essential to the smooth running of the contracts.Although it's not essential it would also be a bonus if you had the following: Experience of working with SICON.

Application Method: Please email CV to: lynsey.rainey@harveygroup.co.uk to apply.

Employer ref: HG/HDO/MARCH202

Other Information: You will be offered private healthcare (with service), death in service insurance and enhanced company sick pay (dependent on length of service).