Northern Ireland Jobs

Job location: Derry/Londonderry

Salary: £18,532 per annum

Hours: 40

Worktime: 8am - 9pm Mon-Sun

Closing date: 14/03/2022

Employer: Firstsource Solutions

Business: Business Process Outsourcer

Address: Springtown Business Park

Derry

Postcode: BT48 0GY

Telephone: 028 71304651

Email: ashling.curran@firstsource.com

Website: www.firstsource.com

Job Duties: Train from home and then move to hybrid working pattern, with a few days at home and a few days in the office.Location: Must be local to Derry/Londonderry to commute our central Derry office.£18,532 pa basic salary with opportunity to earn incentive (On average around £100 a month, with our top earners taking home closer to £300 a month)Opening hours are 08.00am until 9.00pm Monday to Sunday.40 hours a week, working 4 ten hour fixed shifts (excluding 1-hour lunch break). We need to be there when our customers need us, and so full flexibility is essential within these hoursThrough great conversations with customers, you will troubleshoot and solve technical queries relating to our TV and broadband services as well as taking calls relating to billing and upgrades. As part of a supportive, fun and friendly team your focus will be on owning our customers queries while having great conversations.

Qualifications / Experience: Experience/Skills & Personal Qualities:Minimum six months hands-on experience of working in a contact centre environment is desirable, but experience of dealing with customers in other demanding environments would also be applicable.Excellent telephone manner and/or experience of dealing with customers face to face.Strong PC literacyAbility to multitask, working with multiple systems at the same time while dealing with queriesExcellent verbal communication skills; good listener who is able to understand and identify customer needs whilst delivering exceptional service.Enthusiastic with positive attitude to work and a logical approach to problem solving.Flexible and embraces change

Application Method: To apply send your CV to the employer via Jobcentreonline.com

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