Customer Service Advisors
- By JobCentre Online NI
- Wed 09 February 2022
- Updated on Sun 27 March 2022
Job location: Bangor
Salary: £20,000 - £22,000 per annum.
Hours: 37
Worktime: See Other Information.
Closing date: 21/02/2022
Employer: Sendmybag (NI) Ltd
Business: Courier Service
Address: 20 Hamilton Road
Bangor
Postcode: BT20 4LE
Telephone: 01865 582499
Email: careers@sendmybag.com
Website: www.sendmybag.com
Job Duties: Responding to enquiries and actively solving problems for customers around the world. A typical day may include time on the phone, answering e-mails and responding to live online chat enquiries. You may be asked to perform other duties as required.
Qualifications / Experience: Applicants are expected to be able to quickly and accurately construct email and online chat responses. Applicants should have English and Maths GCSE grades A-C (or equivalent). If you do not have GCSE or equivalent qualifications but believe you do operate at or above our minimum qualification level, feel free to apply ensuring references from current/past employers who can verify this are included.Good PC skills are essential; applicants will be trained on our systems but are expected to already be comfortable and confident using a PC.As many customers are based worldwide you must have a clear telephone manner.As part of the interview process all candidates will undertake a few short tests including; typing, spelling, grammar, PC skills, comprehension and email construction
Application Method: To apply please visit: www.SendMyBag.com/careers
Other Information: Day Shifts (starting £20,000, up to £24,000 after 3 years) and Night Shifts (starting £22,000, up to £26,400 after 3 years) are available. Visit SendMyBag.com/Careers for more info on working hours and progression opportunities.