Northern Ireland Jobs

Job location: Newry

Salary: £18,000 per annum.

Hours: 37.5

Worktime: 9am to 5:30pm, Monday to Friday.

Closing date: 07/01/2022

Employer: Teleperformance

Business: Contact Centre

Address: The Quays

Newry

Postcode: BT35 8QS

Telephone: 01633 285024

Email: nirecruitment@teleperformance.co.uk

Job Duties: First point of contact supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience, building strong working relationships with chosen Clients and Corporate Account Managers.Responsible for providing insights into customer's accounts as well as suggesting enhancements that could be made.Ability to operate effectively in a fast paced environment with constantly changing priorities.Customer focused attitude in daily interactions, communication with your customer base via call and email.Complete necessary admin within your account base on a daily/weekly/monthly basis.Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.

Qualifications / Experience: Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment.Highly proficient in the use of Microsoft Excel.Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.The ability to understand and communicate client requirements with a clear, positive and customer-focused message.Excellent time management skills.A good understanding of call centre operations and how to utilize these to deliver client expectations.Flexibility to adapt to and manage changing and unexpected situationsStrong negotiation skills.Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.

Application Method: Please email CV to: nirecruitment@teleperformance.co.uk to apply. Employer ref: TPNEW15594.