Northern Ireland Jobs

Job location: Enniskillen

Salary: £20,000 per annum plus bonus(£1000 on target)

Hours: 37

Worktime: Shifts between 8am-10pm Monday-Sunday

Closing date: 29/12/2021

Employer: BT Contact Centre Enniskillen

Business: Communications Provider

Address: Enniskillen TE

Enniskillen

Postcode: BT74 7HR

Telephone: 028 90042513

Email: callcentrejobs@bt.com

Website: www.bt.com

Job Duties: Taking calls from customers who may have connection issues, billing queries or technical faults. To develop specialism in your area so that you are more likely to resolve customers issues quickly and effectively at first call and in a time efficient manner.

Qualifications / Experience: Excellent listening skills.Troubleshooting and problem-solving skills.A genuine passion for customer service.A professional telephone manner.Resilience, understanding and patience.Effective time management.An openness to feedback and confidence working with others.Have a natural flair for conversation, genuine empathy and the resilience to address customer issues call after call.

Application Method: Please visit: https://www.btcontactcentrejobs.com/jobs/vacancy/894/description to apply.

Other Information: Benefits: Discounts on BT products such as BT Broadband, Mobile and BT TV. Discounted retail vouchers, opportunity to buy extra holidays plus bonus £950 on target.